Support

Getting help

Write to support@startupsmrr.com. It is the address for questions, verification problems, account and data requests, and privacy grievances.

The service is run by one person during the invited beta. Expect a reply within a few working days rather than immediately, and please include your startup's domain so the request can be found quickly.

What to include

• Your startup's domain, so the listing can be located.
• What you were doing and what happened instead.
• Never send an API key, password, or any secret. Support will never ask for one.

Common requests

• Verification is not completing: check that the DNS record is published exactly as shown and that the provider key is restricted and read-only.
• A rating has not appeared: a rating needs three verified readings across thirty days, so a newly connected startup will sit in Building History until then.
• Figures look wrong: say which figure and what you expected. Readings come from your provider and are never edited by hand.
• Removing your data: ask for deletion and it will be actioned, subject to the retention rules in the privacy policy.

Privacy grievances

A grievance about how your personal data is handled can be raised with Tarun Kumar at support@startupsmrr.com and will be treated as a grievance under India's Digital Personal Data Protection Act, 2023. If you are not satisfied with the response, you may escalate to the Data Protection Board of India.